Refund policy

Refunds, Returns & Exchanges

At LahoriMall, we want you to shop with confidence. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition as received
  • Unused, unworn, and unwashed
  • In its original packaging
  • Include proof of purchase, such as your order confirmation or receipt

How to Start a Return

To initiate a return, please contact us with your order number and reason for the return.

If your return request is approved, we will provide you with the instructions for returning your item.

Items sent back without prior approval may not be accepted.

Note: Return shipping costs are generally the responsibility of the customer unless the item is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos or videos showing the issue.

Our team will review the issue and, where applicable, arrange a replacement or refund.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personal care and beauty products for hygiene reasons
  • Items marked as final sale
  • Gift cards
  • Items damaged due to misuse, negligence, or improper handling

If you're unsure whether your product is eligible for a return, please contact us before submitting your request.

Exchanges

If you would like to exchange an eligible product for a different item, please contact our customer support team.

Depending on product availability and the circumstances of the request, we may arrange an exchange or ask you to return the original item and place a new order.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved:

  • Refunds will be processed through the applicable original payment method
  • Please allow 7–10 business days for the refund to reflect, depending on your bank or payment provider

If you have not received your refund after the applicable processing period, please contact our customer support team.

Contact Us

For return, refund, or exchange requests, please contact us with your order number and relevant details so our team can assist you.

LahoriMall — Your Everyday Shopping Destination.